Shipping and Refund

1. Shipping Methods

We offer free international shipping on all orders. We ship via DHL, one of the world's leading carriers, to ensure safe and efficient delivery.

2. Order Processing Time

Orders are usually processed within 1-2 business days. You will receive an email confirmation once your order has been processed.

• Shipping address
  Please ensure your shipping address is accurate. Incorrect addresses can lead to delays and additional charges for returned or re-addressed orders. Refunds are not applicable in such cases.

3. Shipping Timeframes

Estimated delivery time is 3-7 business days for international orders.

4. Tracking Information

• Once your order is shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.

5. Customs and Import Duties

• Please note that some countries may impose customs and import duties. These fees, if applicable, are the responsibility of the customer.
  
  Returns and Exchanges

  We want you to be satisfied with your purchase. If you receive a defective or damaged product, please contact us within 14 days of receiving the item. We will provide instructions on returning the product or, if applicable, offer a replacement or refund.
  
  The authorization for returning products does not indicate any acknowledgment of flaws or non-conformity. We will conduct a technical analysis of the returned product(s), which may take from 1 to 7 working days for Consumers and up to 15 days for non-Consumer purchases.

  To ensure a smooth return process, please handle the product minimally and use protective packaging that preserves the product's integrity during transport

  Return the products within 14 days from reporting the flaw or non-conformity.
  
  

  DAMAGED PRODUCTS IN TRANSIT

  *If you receive damaged products from We Sell Stocks, follow these steps:

  • Refuse delivery and inform the courier.
  • If accepted, note the damage on the courier's delivery paper.
  • Preserve the damaged products, original packaging, and notify us at  sales@wesellstocks.co
  • Upon product delivery, check for package quantity and intact packaging. Report any discrepancies or damages to the courier immediately.