SmartGen ZU16-1207 Genset Controller

1. Shipping Methods

We offer free international shipping on all orders. We ship via DHL, one of the world's leading carriers, to ensure safe and efficient delivery.

2. Order Processing Time

Orders are usually processed within 1-2 business days. You will receive an email confirmation once your order has been processed.

• Shipping address
  Please ensure your shipping address is accurate. Incorrect addresses can lead to delays and additional charges for returned or re-addressed orders. Refunds are not applicable in such cases.

3. Shipping Timeframes

Estimated delivery time is 3-7 business days for international orders.

4. Tracking Information

• Once your order is shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.

5. Customs and Import Duties

• Please note that some countries may impose customs and import duties. These fees, if applicable, are the responsibility of the customer.
  
  Returns and Exchanges

  We want you to be satisfied with your purchase. If you receive a defective or damaged product, please contact us within 14 days of receiving the item. We will provide instructions on returning the product or, if applicable, offer a replacement or refund.
  
  The authorization for returning products does not indicate any acknowledgment of flaws or non-conformity. We will conduct a technical analysis of the returned product(s), which may take from 1 to 7 working days for Consumers and up to 15 days for non-Consumer purchases.

  To ensure a smooth return process, please handle the product minimally and use protective packaging that preserves the product's integrity during transport

  Return the products within 14 days from reporting the flaw or non-conformity.
  
  

  DAMAGED PRODUCTS IN TRANSIT

  *If you receive damaged products from We Sell Stocks, follow these steps:

  • Refuse delivery and inform the courier.
  • If accepted, note the damage on the courier's delivery paper.
  • Preserve the damaged products, original packaging, and notify us at  sales@wesellstocks.co
  • Upon product delivery, check for package quantity and intact packaging. Report any discrepancies or damages to the courier immediately.
    
    

Sample Return Policy

 1. Returns

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [•] with details of the product and the defect. You can send the item you consider defective to:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Option 2 – Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [•].

2. Exchanges [Delete if you select Option 1]

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [•] with details of the product and the defect. You can send the item you consider defective to:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions [May be included if you select Option 2]

Some items are non-refundable and non-exchangeable. These include: [list items]

4. Shipping

To return the item you purchased, please mail it to:

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.